FAQ'S

01        DO YOU REQUIRE A BOND?

Yes a bond is required for each booking. Bond payment is assessed based on the individual order. Once the items have been returned to us and inspected your bond will be transferred back to you within 7 (seven) working days. The security bond is due 30 (thirty) days before the booking/collection date. Payment of repairs or replacement will be deducted from the security bond.  Any amounts owing over and above this amount will be invoiced to you for payment within 7 (seven) business days.

02       HOW LONG IS THE HIRE PERIOD?

The hire period is usually 2-4 days with pick up/delivery occurring on the Friday and return/collection on the Monday. If items are returned or unavailable for collection after the agreed period a late fee will be charged. Extended hire periods can be negotiated.

03        WHAT IS THE BOOKING PROCEDURE?

Get in touch to request a personalised quote via phone or email. 40% of the full order value is due upon booking. The balance and bond is due 30 days prior to the booking/collection date. If your event is under 30 days away full payment is required upon booking. Once your deposit has been paid and booking confirmed you will be sent a confirmation email.

Please note: Items are not held for you until you have paid your deposit and can be booked by another client at any time.

04        WHAT IS YOUR CANCELLATION POLICY?

  • Deposits paid are non-refundable due to cancellation, change of date or change-of-mind.

  • Any refunds will incur an administration fee of $40.

  • Cancellations 30 days or more prior to your booking will be eligible for a refund, less deposit and $40 administration fee

  • Cancellations less than 30 days prior to your delivery/collection will be eligible for a refund of the delivery, pickup & set up fees only. The items hire fees will not be refunded as this is considered loss of opportunity

  • The 40% deposit is non-refundable

  • Changes requested less than 30 days from delivery or collection will be limited to additions only, subject to availability

  • All confirmed orders must be cancelled in writing

05        IS MY DEPOSIT REFUNDABLE?

Deposits are non-refundable nor transferable; a 40% deposit is required to offer you (the client) and Gold Coast Wedding & Event Hire security. Paying your deposit ensures the items you have requested will be held for you on your event date and will not be able to be booked by other clients.  

06        DO YOU HAVE A MINIMUM ORDER?

 

There is a $200 minimum spend on all orders (excluding delivery).

Please inform us straight away if anything gets lost, broken or damage. Upon return damaged items will be sent to the appropriate repairer for a quote. Repairs or replacement cost will be deducted from your security bond.  Any amounts owing over and above this amount will be invoiced to you for payment within 7 days.

Yes you are welcome to collect and return your order from our Southern Gold Coast site. We can also deliver/collect for a fee.

07       WHAT IF I BREAK, DAMAGE OR LOSE AN ITEM?

 

08       CAN I PICK UP/DROP OFF MY ORDER MYSELF?

 

09      CAN WE VIEW THE RANGE IN PERSON?

 

As we do not have a  show room we do not provide viewings. You can arrange a complimentary phone consultation to discuss your hire needs and receive advice on pulling together your styling. We can also send through additonal images of any particular item/package you are interested in. Get in touch to arrange a time to chat with our stylists.

10      DO YOU HAVE A SHOWROOM?

 

No. We do not have a space suitable for viewings. You can view the entire range on the website along with DIY pricing. If you require additonal images and/or information on a particular package or item please get in touch.

11      CAN YOU SET UP AND/OR DELIVER MY ORDER?

We are no longer offering set up however we can deliver your order. 

A note regarding delivery fees: Delivery fee's are reflective of multiple staff's loading time, travel to your location, unloading time, travel back to our warehouse and then returning for pick up, where everything previously mentioned reoccurs. We do our absolute best to ensure our delivery fee's are affordable and do not use delivery charges to make a profit. 

Get a quote now!

'I cannot thank you sufficiently for everything you did over the past week. Crazily you met us on the Monday & despite a venue change you were able to shift gears & create what we will forever remember as the best day of our lives. Thank you' Christine, Bride

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